This episode of the Nauti Nerds marketing podcast features head nerd Tom explaining everything you need to know about live chat bots on your site.
Are you using a live chat bot on your website?
In this episode of the "Nauti Nerds" podcast, head nerd Tom Jauncey tells us all about chat bots, and how they can help your business maximise leads and sales.
Live chat bots, if you don't know already, are like personalized customer service reps that users can interact with through your website!
You can build your website's chatbot to answer all the typical website questions a user might ask at any given time.
What about an ecommerce website?
Live chat bots on ecommerce websites are a great way to provide excellent customer service without having a full-time department for it!
Users can interact with your website's chat bot as they're perusing through your website and find answers to their FAQs as they need them.
Do you have high traffic days?
If you have peak season or high traffic days, running a live chat on those peak times is going to help answer those questions from website visitors that lead into conversions or sales.
Do you ever have questions on your website?
Website visitors will ask basic questions about your website and its content, so why not leave it to the website's chat bot! The website chat bot can answer website visitors' questions or direct them to where they need to go if they're new website users.
How do I know my website is safe?
If you are running an ecommerce website that requires payment information, then using a live chat service can ease some of that fears by having someone available for customers to talk with about any concerns they might have.
What are your hours?
Or what time zone are you in right now?
All of this stuff can easily be handled by a chat bot.
Listen to the episode to hear and understand all of the benefits of running a live chat bot.
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The Nauti Nerds is a Nautilus Marketing podcast.